Help Center

Cosmic Knits partners with a Canadian textile facility that prints fabrics as they are ordered. That means we do not stock bolts of fabric so there is no limit on space and no need to manage large inventories. 

Benefits of this model include: 

• Shorter wait times (no 6 week+ pre-order timelines)
• Fabrics are essentially unlimited (no running out!)
• Reduced environmental impact

Designs are a combination of artist made and artist supported via license so it may be possible to see the artwork we use elsewhere in the world of fabric design and production.

By manufacturing and sourcing locally, we help reduce carbon footprint. Any paper waste is recycled in the city and excess or imperfect product is donated to inner city programs. 

Fabric comes in 4 types (see product descriptions) and 3 size configurations:

• Swatch (8x8') - great for sampling the fabric type
• Quarter (21x18') - order 2 to equal a cut half metre
• Metre (54x39') - Cut BY the metre. Our fulfillment centre does not offer continuous cuts at this time. 

Jersey Knit - soft, breathable stretch knit. 

Weight - 150g/m2

Performance knit - springy, stretch knit with moderate sheen.

Weight - 280g/m2

Silky Knit - smooth, micro-knit with nice drape.

Weight - 180g/m2

Spun Knit - soft, medium to heavy weight knit.

Weight - 240g/m2

Orders are fulfilled and shipped out of Montreal, Canada and fulfillment time is approximately 7-10 days for up to 5m of fabric. Add +3 days per every 6m after that.

Production and shipping estimates are calculated in business days (excludes weekends and holidays.) Transit times are separate from production times. 

Shipping destinations:

• We ship both domestic and international.

Shipping times:

• Local orders take 1-2 business days to be delivered to you and are shipped within 7-10 business days unless otherwise noted.
• International orders take 10-30 business days to be delivered via DHL Xpress, and International Untracked (Canada Post) and are shipped within 7-10 business days unless otherwise noted.
• Shipping time might vary depending on location, shipment method and other factors.
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Shipping cost:

• Orders over $250 will have free shipping.
• Orders under $250 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
• Please use the shipping calculator at checkout for your estimated cost.

We are not responsible for packages missing in transit, nor will we refund for lost packages. We will try our best to help you find the missing package but can not guarantee that packages will arrive by a certain date as it is up to the courier or Canada Post. We do not give refunds for delays in shipping.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

• Due to the custom nature of print-on-demand fabric, orders are non-refundable. Should you discover a flaw that falls outside of the described policy, please get in touch within 7 days of your package being delivered. Issues found after this period of time are not eligible for replacement. 
• Fabric eligible for replacement must not be washed, cut or altered in any way.
  
  
• To return your product, please contact us for a return address.
  
  
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  
  
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All fabric regardless of content is prone to shrinking and eventual wearing/fading after many runs through washing machines. This is not considered a flaw but rather normal wash wear. 

• Some flaws are to be expected as is the nature of custom fabric printing. Small spots may be seen on fabric that are considered a normal part of the printing process. They are due to dust getting trapped during the manufacturing process. When dust is heated it tends to fuse with the fabric and cause a small spot on the fabric. In most cases, printing will cover small imperfections. 
  
  
• There is a degree of small imperfections on a print that will be allowed by the quality control team. They are careful to judge these spots as passable or not passable. 
  
• Fabric may arrive wrinkled due to transportation and this is not considered a flaw.